The UK National Agency is a partnership between the British Council and Ecorys UK. This page sets out how you can contact us for advice and guidance on Erasmus+.
The UK National Agency runs a helpline service and you can contact either the British Council or Ecorys UK if you have any general questions about Erasmus+.
For questions regarding your project, you should contact the organisation which manages your sector.
The Erasmus+ programme has now closed in the UK with no further calls for applications. The helpline is intended only to support live projects.
Higher education, Schools and Youth Key Actions 2 and 3
* Phone lines are open Monday to Friday, 9am to 5.30pm (UK time).
Vocational education and training, Adult education and Youth Key Action 1
Tel: 0121 803 5895* Email: [email protected]
* Phone lines are open Monday to Friday, 10am to 4pm (UK time).
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Projects covering more than one sector
If you have any questions about projects that cover more than one sector of education, training and youth, please establish the main sector covered by the project, then contact the National Agency organisation which manages that sector for advice.
Observations at the end of your project
Observations will be considered where you believe that your final grant amount may have been calculated incorrectly and you are able to provide specific and relevant evidence to support your observation. Observations can be submitted following the outcome of a Final Report, Desk Check or On-the-spot Check.
Who can submit an observation?
Erasmus+ beneficiaries (the person or institution/organisation signing the grant agreement issued by the UK NA) can submit an observation form after receiving an outcome letter following the assessment of a Final Report, Desk Check or On-the-spot Check.
How to submit an Observation form
You can only submit an observation form once at each stage of the project.
Observations relating to decisions made by the UK NA must be sent to the relevant UK National Agency inbox within 30 calendar days of the decision being communicated to you.
You should submit an observation writing using the Erasmus+ Observation form (250 KB). Please download and complete the form, then email your form, with the subject ‘Observation Form’ and the project reference number, to either the British Council or Ecorys UK:
- For Higher Education, Schools and Key Action 2 or 3 youth: [email protected]
- For VET, Adult Education and Key Action 1 youth: [email protected]
What happens next?
We aim to acknowledge receipt of your observation within three working days. We will aim to provide a full response in relation to your observation within 30 calendar days, sooner if possible. In more complex cases, it may take longer than this to respond, but we will update you on progress. Where the observation is accepted, your Final Report or Primary Check will be re-opened to allow for the relevant adjustments to be made.
Beneficiaries cannot submit an appeal after receiving the outcome of an observation, as it relates to the same process.
Make an appeal
If you wish to appeal a decision made by the UK National Agency in relation to your Erasmus+ grant agreement, you must follow the appeals procedure below.
Please note that you may only appeal if you believe the UK National Agency has not followed the correct procedures as set out in the National Agency’s own published guidance.
What is an appeal?
An appeal is defined as a request for a review of a decision taken by the UK National Agency (NA) that you feel has not followed published procedures. To provide the means of redress, there is an appeals procedure for Erasmus+ applicants and beneficiaries where you are required to state the exact published procedure(s) not followed.
The Appeals form must clearly specify that either an administrative error on the UK NA's part has taken place or clearly state which published procedures the UK NA has not adhered to.
If an appeal documents non-specific evidence or notes dissatisfaction with the final report assessment, this will be treated as a complaint and will be processed accordingly.
When to appeal
You can only appeal once per project at each stage of the process i.e. final report. This means that if you submit an Observation in relation to your Final Report, you cannot then submit an appeal as this relates to the same process.
How to appeal
Appeals should be made in writing by downloading and completing the Erasmus+ appeals form (150 KB). Please download and complete the form, then email your form, with the subject ‘Appeal’ and the project reference number.
This should be done within 30 calendar days of the decision being communicated to you.
We will always give you notification of the appeals timescale when communicating a decision. We aim to acknowledge your appeal in writing within three working days.
Please ensure that you are using the correct version of the Programme Guide for the relevant Call year for the project under which you applied. The Programme Guides for the current Call and previous Calls can be found on our Project Support page.
We aim to reply fully to you with the appeal decision, in writing, within 10 working days of the acknowledgement. Appeals that are more complex may take longer to respond to. In these cases, we will keep you updated on the progress of your appeal.
Submit a complaint
What is a complaint?
We define a complaint as dissatisfaction with the service you have received from the Erasmus+ UK National Agency, or from an organisation that has received Erasmus+ funding. If your complaint is about an organisation that has received Erasmus+ funding, you are advised to exhaust the funded organisation’s complaints procedure before submitting a complaint to the UK National Agency.
How to complain
You should submit a complaint in writing using the Erasmus+ complaints form (250 KB). Please download and complete the form, then email your form, with the subject ‘Complaint’, to either the British Council or Ecorys UK:
- For higher education, schools and Key Action 2 or 3 youth: [email protected]
- For VET, adult education and Key Action 1 youth: [email protected]
- For website, events, or publications: [email protected]
What happens next?
Your complaint will be directed to the relevant team to investigate and respond.
We aim to acknowledge receipt of your complaint within one working day and to provide you with a full response within 10 working days. In more complex cases, it may take longer than this to respond, but we will update you on progress.
Feedback on what we do helps us understand what is useful, and highlights potential changes or improvements in how we deliver the programme. Telling us what we do well, and what you think could be better, really matters to our team.
Please email us with the subject ‘Feedback’ and we will pass on comments to the relevant team.